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Cleany Boxy
S Cleany Box už nemusíte trávit čas praním. Jednoduše vložte své oblečení do Cleany Boxu, který najdete na různých místech ve městě, a my se postaráme o zbytek! Ušetřete čas a starosti, nechte Cleany, ať se postará o vaše oblečení.
How CleanyBox works ?
Select the items you want to clean on cleany.cz and add your order to the cart.
Select the CleanyBox delivery/pick-up method, then choose the nearest CleanyBox on the map.
Wait for an SMS/email with the code for the CleanyBox.
According to the operating hours, bring or pick up your items from your CleanyBox at any time.
If you have any questions regarding CleanyBoxes, please direct them to +420 777 327 000 or zakaznik@cleany.cz
How to use CleanyBox
Enter the authorization code from the SMS or email on the keyboard
After entering the authorization code, the compartment for placing or retrieving your order will open
Place or retrieve your order. Follow the information on the display to see if your order is divided into multiple compartments
After placing or retrieving your items, close the compartment(s)
FAQ
Or everything you wanted to know about our online cleaning and laundry with delivery, but were afraid to ask :-) In one place, clearly divided into topics: Order, Pickup and Delivery, Cleaning, Shipping and Payment and About us.
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Can you file a complaint through CleanyBox?
Not yet, but we are working on it.
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Instructions for using CleanyBox in 3 quick steps:
Enter the authorization code on the keyboard. Pick up your package. After picking up, close the box. Done. Thank you, and enjoy your purchase.
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When will the cleaned items be delivered to CleanyBox?
Current delivery time information is available when selecting CleanyBox in the shopping cart. You will be informed of the order's availability in CleanyBox via SMS/email.
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How long will my order be stored in CleanyBox?
The pickup deadline for the cleaned order is 2 days after delivery. After that, the order will be returned to one of our physical locations. You will receive an SMS and email 24 hours before return, reminding you of the last chance to pick it up.
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What happens if I don't pick up my order?
After 2 days, the order will be transferred to one of our physical stores. You can pick up your cleaned items at that store or arrange with customer service for alternative delivery options, such as courier or CleanyBox, which will incur additional charges.
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Is it safe to store items in CleanyBox?
CleanyBoxes are monitored by an alarm and camera system 24 hours a day, 6 days a week.
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If I occupy multiple boxes with my order, do I still pay for just one?
Yes, you only pay for one box, regardless of the order size.
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How does package delivery work?
On the cleany.cz website, choose the items you want cleaned. Add the order to your cart. Select CleanyBox as the pickup method. Choose the date you want to drop off the items in CleanyBox. A map with CleanyBox locations will be displayed, and you can select a convenient location. Then choose the delivery method - courier or CleanyBox. Complete the order. You will receive a code for the box via SMS and email. Go to CleanyBox and enter the authorization code on the keyboard. The box will open. Place the items inside. Close the box.
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How does payment work?
Payment is always made in advance as the final step of completing the order on the cleany.cz website.
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What if I don't receive the SMS or email with the CleanyBox code?
In this case, contact our customer support at +420 777 327 000 or zakaznik@cleany.cz.